Support

Questions, problems or feedback about MovenRun? Email the team.

Help is available by email from Team MovenRun. Messages are handled by the team, and we cannot promise a fixed response time. Please include your phone model and Android version, and never send us a sign-in code, a recovery phrase or a private key. We will never ask for them.

Common questions

The map or my route does not appear

MovenRun needs location permission while the app is open. Go to your phone's Settings → Apps → MovenRun → Permissions → Location and choose "Allow only while using the app". Precise location gives the most accurate route. Move outdoors for a better GPS signal.

I didn't get XP for a session

Movement rewards need real movement. Standing still, very short sessions, or finishing a mission early do not award movement XP. This keeps the game fair for everyone.

How do I sign in?

Choose Continue with Google or Continue with Wallet, or keep playing as a guest. The two sign-in methods create separate accounts, so use the same one each time.

Wallet sign-in didn't bring me back to the app

Your wallet's sign-in page shows a 12-character code after you sign. Open MovenRun and type it in under Continue with Wallet. The code works once, only on the phone that started the sign-in, and expires after 5 minutes; if it has expired, start again. Signing in is a message signature, never a transaction, and costs nothing.

MovenRun says new accounts can't be created

The first release is limited to 1,000 accounts. Existing players can still sign in, and anyone can play as a guest.

Does MovenRun track me in the background?

No. Location is used only while a session is running in the app, or when you tap Locate me. See the privacy policy.

Are there tokens, crypto or payments?

No. This version has no purchases, payouts or tokens. A wallet can be used to sign in, and that is all: MovenRun never holds your wallet, reads its balance or asks it for a transaction. XP, levels and badges are in-app progress with no cash value.

How do I delete my account?

In the app: Profile → Account → Account security → Delete account, or use the account deletion page. Both delete your account straight away. If you can no longer sign in, the deletion page explains how to ask by email.

Move safely

Pay attention to your surroundings, traffic and the weather, and stop when you need to. MovenRun's distances and timers are game features, not medical or navigation advice.